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Versions & Updates
Check listed software versions and review Master Panda update steps.
Game board troubleshooting
Start with these common questions. Check the manufacturer and model before applying any instructions.
Why does the button on my game board not reset the game?
Some game boards have a button that restarts the game rather than resetting it. On Astro game boards, use the on-screen settings and follow the Game Reset instructions to reset the game.
Why does the “Take” button stop working after I replace a game board?
The old cabinet harness may not match the replacement board. The original support guidance identifies certain IGS boards as requiring changes to the harness jumpers at pins 4, 5, and 6 on the parts side of the 36-pin connector.
This is model-specific guidance. Contact technical support with the board model and a clear connector photo to confirm the correct wiring before making changes.
How do I get the password for the settings menu?
Password settings vary by manufacturer. For Astro and Amcoe games, call American Alpha for assistance with the preset password. Dyna games use a user-specified password; the original support guidance states that a forgotten password requires the game to be returned for a reset. Contact support to arrange the next step.
Software versions & updates
Find your exact game title below. Standard and 777 titles are listed separately. For version or compatibility questions, contact technical support.
| Product | Software version | Last updated |
|---|---|---|
| Blazing Link | 4.2.0-109 | Aug 05, 2026 |
| Blazing Link 777 | 2.1.0-101 | Aug 21, 2026 |
| Golden Empires | 5.2.1-121 | Aug 21, 2026 |
| Golden Empires 777 | 4.2.0-115 | Aug 21, 2026 |
| High End Party | 3.3.0-103 | Aug 21, 2026 |
| High End Party 777 | 3.3.0-103 | Aug 21, 2026 |
| Lunar’s Quest | 7.4.1-122 | Aug 21, 2026 |
| Lunar’s Quest 777 | 5.2.0-106 | Aug 21, 2026 |
| Panda Link | 9.3.10-120 | May 18, 2026 |
| Panda Link II | 5.1.1-103 | Aug 21, 2026 |
| Panda Link II 777 | 6.2.1-118 | Aug 21, 2026 |
| Wild Link | 3.3-105 | Jan 05, 2026 |
| Xtreme Link | 9.1-143 | Jan 05, 2026 |
| Xtreme Link 777 | 1.10-102 | Jan 05, 2026 |
Version list checked against American Alpha’s support records on September 11, 2026.
Master Panda update instructions
For game boards covered by the Master Panda update guidance, compare your game title and installed firmware with the version list above. If you are unsure whether this procedure applies to your board, call technical support.
- Record your accounting information. Keep a copy for your records.
- Record your settings. Write them down or take photos.
- Power off the machine. Connect an Ethernet cable with Internet access to the game board.
- Turn the machine back on. The board will automatically check for and download the firmware update.
- Allow the installation to finish. It may take several minutes. Do not turn off the machine during the update.
- Confirm the new version. When the new firmware version appears on screen, select OK to finish.
For update assistance, call 1-732-438-0420.
Setup guides & product manuals
Power supply setup
Watch the American Alpha power supply configuration guide. For questions about your specific equipment, contact technical support.
Looking for a product manual?
Product specifications and settings information are available in the manuals on individual product pages.
Find your product and check its available documentation. If the manual you need is not listed, email us with the product name and model.
Request technical support
Need more help? Send us your product details and a description of the problem using the form below, or contact us directly.
Before you contact us
For warranty, repair, installation, or compatibility questions, have these details ready:
- Product model and serial number, if available
- Order number or invoice, if available
- A clear description of the issue
- Photos or a video showing the problem
- Your preferred contact method
Use the form below to attach up to three photos or videos of the issue. Each file can be up to 20 MB. You can also include a video link in the issue description.
Send your support request
Warranty, repairs & shipping
Review payment, shipping, warranty, and return information below. Have your product serial number ready when asking about warranty coverage.
Product warranty
We stand behind the quality of our products and will repair or replace any product that is defective due to manufacturer’s defect. When contacting technical support with warranty questions, please give the product serial number so we can confirm date of purchase.
Our warranty periods are as follows:
- Game Boards. 6 month warranty from date of purchase.
- Monitors. 12 month warranty from date of purchase.
- Bill Acceptors. 12 month warranty from date of purchase.
- Amusement/Redemption Games. Please see information on our Amusement/Redemption Games page for warranty terms on specific products.
- FotoMorph Photo Booths. 1 year limited warranty (Please visit our sister site www.fotomorph.com for additional information).
Repairs & returns
All repairs not covered by our product warranty policy (including any products not originally purchased from us) will incur a labor charge. We will warranty our repair work for the longer of a) 90 days, or b) any remaining original product warranty period.
A 20% restocking fee may be applied for any returns.
Shipping
We use United Parcel Service for all our shipments. At the time of placing your order, please specify which shipping method you would like:
- UPS Ground
- UPS Red (Next Day)
- UPS Blue (2nd Day)
- UPS Orange (3rd Day Saver)
- UPS Saturday Delivery (if available)
Payment
We accept the following credit cards for payment:
- American Express
- Master Card
- Visa
- Discover
Compliance
Legal Compliance & Responsibilities
American Alpha is committed to legal compliance and responsible business practices, while requiring all customers and partners to comply with applicable laws, licensing requirements, and regulations.
1. Compliance with Applicable Laws
American Alpha, Inc. is committed to complying with applicable laws wherever it operates. Currently, we do not serve the states of Ohio and North Carolina.
2. Licenses, Permits & Approvals
You are responsible for obtaining all licenses, permits, and approvals required by any government or applicable authority for the purchase, sale, use, or deployment of American Alpha Hardware, Software, or Services.
3. Customer Compliance Responsibilities
You must comply with all applicable country, federal, state, and local laws, ordinances, codes, regulations, rules, policies, and procedures. You shall not take, permit, or authorize any action that violates applicable laws and should keep American Alpha informed of legal requirements that may directly or indirectly affect the company.
4. Liability for Non-Compliance
If American Alpha Hardware, Software, or Services are used or operated in violation of applicable laws and American Alpha is required to defend itself in civil or criminal proceedings, you shall reimburse American Alpha for the related defense costs.